Account
Account e-mail and the exact screen where the problem occurs.
Contact
One precise message is faster than five vague ones.
Choose the relevant subject and include the order identifier when the matter concerns a paid service. Never send a password or full payment-card data.
✦Account support✦Payments✦Reader orders✦Cooperation
Support
Send a message
The built-in form sends the enquiry to the e-mail configured in the theme panel.
Before you send
Include useful context, not sensitive clutter.
Support can solve the issue faster when the message is specific.
Order
Order number, service and current visible status.
Payment
Payment date, amount and checkout outcome — never the full card number.
Cooperation
Reader experience, practice, decks, languages and availability.